It goes without saying that 2020 was a year of change. Entire industries were shaken and forced to change in the face of the pandemic, and the chimney industry was no different.
Now that we’re starting to see the light of day, we wanted to look back and reflect on all the changes — good and bad — that we’ve implemented to better serve you and your family.
The chimney business isn’t just about installing fireplaces for families to enjoy. Often we’re called out to assess real damage to someone’s home that has implications for the health and safety of their home and their family.
Fixing leaks and cracks isn’t just a vanity project — they can spell incredibly costly damage if untreated. So when the pandemic hit and it was unclear which industries would be allowed to continue operating, it was no surprise to us that chimney businesses were deemed “essential.”
Becoming “essential” meant that we could continue operating, but it also meant that we had to think quickly to operate in the world of the pandemic. Read on and you’ll see how we’ve pivoted and found steady new ground.
When your job is making sure that people can light a fire in their home without burning the house down, it should go without saying that safety is your top priority every day. We go into more than 1,000 homes every year, so we make sure to treat every customer and their family’s health and well-being with the respect they deserve.
Part of keeping our customers and crew safe in 2020 meant reducing contact wherever it wasn’t absolutely necessary. Here are a few changes we made to commit to healthy and safety:
Just like many other industries in 2021, the chimney industry is facing materials shortages that can have a real impact on how quickly a project can be completed. Certain parts for wood stoves and gas fireplaces aren’t readily available and might take weeks for the supply chain to catch up to demand.
The way we’re responding to this particular challenge is by building what we can, when we can. If we’re just waiting on one module for a gas fireplace, for example, we’ll start building the fireplace now. It will be nonfunctional, but when the final part arrives in a couple weeks, we’ll return and complete the project quickly.
While we have preferred vendors for parts and materials, we’re also able to explore options to secure parts quicker. If your gas fireplace is a priority for your family, we can find a quality vendor who might be able to supply the materials quicker than others.
In many ways, 2020 changed the chimney industry for the better. We were able to provide real respite for families across Indiana, while taking meaningful steps to keep our customers and crew safer than ever.
We also implemented new tools and processes that made getting the job done more efficient, and we continue to explore how we can best secure materials in the quickest and most cost-efficient way possible.
When you trust us with your chimney or fireplace, you can trust that we’ll do the job right and do right by your family. We’re coming out the other side of the pandemic better able to serve you, and we thank you for the opportunity for all the years to come!
Our Service Area
If you live within 20 miles of Marion County, there’s no need to call any other chimney provider! The team here at Chimney Solutions Indiana will be in our marked trucks and clean uniforms and at your door on time! We travel to Zionsville, Carmel, Fishers, Brownsburg, Westfield, Geist, Eagle Creek, Noblesville and all throughout the Indianapolis, IN area. See a complete list of zip codes, cities, and towns that we serve in Marion County and beyond >>
We believe that education and ongoing training is important, which is why we continuously invest in ourselves and our team to deliver better service to you. We’re Chimney Safety Institute of America (CSIA) – certified and members of the National Chimney Sweep Guild (NCSG), so whenever advancements are made within the industry, we’re among the first to know about it. When you work with Chimney Solutions, you can expect the latest information and the most advanced services and techniques. We strive to exceed expectations on every job from a routine chimney sweep and chimney cleaning to a full chimney restoration.
We’re committed to providing the best service possible and look forward to serving you and your family, year after year. Call 317-757-6979 to get started! >>